The PlayStation 5 DualSense controller is under warranty for one year after the purchase of it or the PS5 it came with - as long as it's under warranty, you can contact Sony and request your Find out which online support tools you can use to troubleshoot your issue, and how to contact PlayStation Support. On a functional level, the new console is considerably smaller than the original PlayStation 4, just over two-thirds the total size of the original PS4. It’s also a bit lighter: The Slim weighs To start the refund process: Choose to chat with a Sony representative on the official PlayStation support website. On the page that pops up in your browser, select Sony Account Help. Next, ignore Sony may well be focussed on PS5 gen only and PSVR2 games to tempt those still on PS4 to upgrade to PS5, but 3rd Party devs without a 'platform' to sell will still port the games they can to PS4 Sony had sold 79.8 million PS4 consoles by March 31, 2018, about four and one-third years after launching the system. (For comparison’s sake, it took Sony seven years to reach 80 million PS4 Pro: Specs. Sony didn't reinvent the wheel to enable high dynamic range or 4K, they just tweaked it a little. The Pro has the same AMD processor as the original PS4. The main difference is the PlayStation Vita. The PlayStation Vita ( PS Vita, or Vita) is a handheld game console developed and marketed by Sony Interactive Entertainment. It was first released in Japan on December 17, 2011, and in North America, Europe, and other international territories beginning on February 22, 2012. The console is the successor to the PlayStation mE5WlyF.